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FREQUENTLY ASKED QUESTIONS

What Is eBill
Is there a fee for the eBill service?

How do I sign-up for eBill?

Once I sign-up for eBill, will I still get a paper bill?

If I prefer to mail my payment to the lockbox, can I still use the eBill service?

I have a roommate and we would like to each receive a copy of the rent bill via email?

How do I change my e-mail address?

Can I cancel my participation in the eBill program?

What Is eBILL?

A Paperless billing option that emails your monthly rent bill and late bill to the email address of your choice. All bills are emailed as an easy to open PDF file. The bill will look exactly the same as if you received it in the mail.

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Is there a fee for the eBill service?

No, it is a free service.

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How do I sign-up for eBill?

Visit our website at Paperless Billing and complete the form to sign-up. Within 48 hours of completing the form, you will be emailed an enrollment confirmation.

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Once I sign-up for eBill, will I still get a paper bill?

No, once your registration is complete, you will no longer receive a paper bill in the mail.

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If I prefer to mail my payment to the lockbox, can I still use the eBill service?

Yes, if you prefer to mail your monthly payment to the lockbox you can print your bill, separate the payment coupon and mail the coupon along with your check to our payment lockbox.

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I have a roommate and we would like to each receive a copy of the rent bill via email?

We are currently only able to accommodate 1 email address; however, you can easily forward a copy to the email address of your choice.

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How do I change my e-mail address?

a. Visit our website at Paperless Billing and complete the form.

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Can I cancel my participation in the eBill program?

a. Visit our website at Paperless Billing and complete the form.

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